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Q: I wonder will my account get banned if I buy gold from you site?
ANSWER: We have never been informed of any account bans of our customers due to their dealings with our site. We are a reliable company that has a good reputation and we do not engage in cheating. Dealing with other companies who obtain currencies and virtual commodities through these illegitimate means may result in your account being banned, but we can assure you we are not one of those. We are proud of our company’s reputation and we will continue offering a safe, quality service to our customers. We will send you all the gold in person which is the cheapest way.
Q: What does our site do?
ANSWER: Our site is the professional gold selling site for game online. We are the most fast growing and professional website in the world.
Q: How long do I have to wait for your delivery?
ANSWER: Delivery usually occurs within the first hour after payment has been received. We are trying our best to send the gold to you. However for some of the newer or more popular servers, we will fully refund you if you desire.
Q: How is delivery completed?
ANSWER: After the orders have been approved, they will be allocated to different production departments and our developers will start arranging items for you. Once we are ready, we will notify you to receive the products on live chat, by email, or by phone and contact the characters listed on the order sheet. If you fail to meet us, you can contact us at your earliest convenience. Or if you are anxious to know your order status, please feel free to check it by Live Help, e-mail or telephone.
Q: How do I check on the status of my power leveling order?
ANSWER: Our customer service is available 24 hours per day, 7 days per week. To check the latest status of your power leveling order, please contact us in live chat, via email or instant messengers.
Q: I login the Live Chat but you are not responding. What is the matter?
ANSWER: Under such situation, we urge you to calm down and be a little more patient to us. Our customer service representative may be temporally away from their work station or either that, we may be experiencing high traffic volume on our live Chat system. Your patience and understanding is highly appreciated in this matter. But we will try to respond you as soon as possible.
Q: Why do we need your phone number and sometimes need to call you when you have made an order?
ANSWER: We may need to call you for verification purposes before delivery. With your current phone number we are able to verify or complete your order in the quickest possible time.
1, There may have been an error on your order, a miss-spelt character name or complications with payment.
2, if you have been unavailable to receive your order, we may call you to ask you to collect your order in game, if remote delivery is not available.
3, for lagers orders, we must confirm your identity and legitimate possession of the card or other account you are using to pay. This serves to decrease fraud and deter scammers, something which benefits both our customers and players.
4, if you are worried about an order or have not managed to resolve an issue via e-mail, we may call you to assure you and help resolve any problems you are having.
Q: Is this business safe or legal?
ANSWER: we have been in the virtual trade industry for years. Over the years, we have achieved a proven sales track record and established a loyal customer base. We are well known for our quick response, game variety and most importantly, our pricing has been very competitive compared to our worthy competitors.